COVID-19 Update May 2020

Our Actions

During the current situation with coronavirus

We appreciate, value, and treasure your continued loyalty and preference; your health and safety is always our top priority. We understand that it is an unprecedented situation and we want to let you know that we are carrying out strict sanitation and distancing procedures and protocols that adhere to the recommendations of the Government of Guatemala, through the Ministry of Public Health and Social Assistance (MSPAS), as well as the Center for Disease Control (CDC) of the United States of America.

Our entire team is closely following official progress on COVID-19 and we are working almost normally, although with some restricted areas, such as the Bar and Restaurant that operates at limited hours and does not serve all tables unless they are at a distance prudential. We are offering room service to promote social distancing and we are taking extreme hygiene measures, hand washing and the use of gloves and masks.

For any eventuality we have a 24-hour medical service required. If any medication is needed, we have a home pharmacy service.

When leave the property, we recommend taking all precautions to avoid exposing yourself to the contagion and preserve you and your family health.

To preserve the work and operations of our Staff, we have blocked areas, so we ask for your understanding if we cannot assign in your preferred area; however, our efforts are always focused on providing you with a unique experience during your stay.

Hospitality is our passion and we do it with pleasure and pride. As always we will love to see you and serve you very soon.

We have implemented the following security measures and protocols within the facilities:

Upon entering the establishment, clean the soles of the shoes with disinfecting liquid
Daily temperature measurement (must go to the Front Desk)
Use a mask
Hand washing with soap and water. Alcohol-based antibacterial products are available at different points on the property
Cover the mouth and nose with disposable tissues or the inner corner of the elbow when coughing or sneezing.
Avoid close contact with someone who has a cold with flu-like symptoms.
Avoid hugging, kissing, shaking hands, and sharing objects with others.
In the event that any guest presents suspicious symptoms of COVID-19, it will be reported to the authorities and we have an area available to quarantine, if necessary.

In case of presenting any symptoms, they must report it to their immediate boss and stay at home.
In their work areas, they maintain a minimum distance of approximately one and a half meters, between person and person
Mandatory use of masks in all areas and at all times
Mandatory use of gloves when working with food
They also attend to all the recommendations made to guest

If you would like to read more details about our COVID-19 protocol, you could click the button below

Cancellations

We understand that as a result of this situation you would like to change your plans and therefore your reservations, so we have temporarily modified our cancellation policies. Please review the cancellation policy that applies to your reservation and contact us if you have any questions.

Reservations that already have payment, can be rebooked for up to 12 months. The payment can also be used as a credit for New Year’s Eve (Dec 27/2020 to Jan 02/2021) and Holly Week 2021 (March 31 to April 04), if you wish. If you prefer a refund, we will apply a 10% administrative fee and it will take approximately 60 days for bank procedures.